PRIVACY POLICY

PRIVACY STATEMENT

Thread & Vector is committed to protecting the privacy of everyone who interacts with us on our online platforms, and this policy sets out our commitment to you on privacy.

Thread & Vector abides by the Protection of Personal Information Act, No4 of 2013 (POPI)

Thread & Vector may collect personal information about you online through our website www.threadandvector.com, in person and using our Thread & Vector social media pages.

By providing your personal information to Thread & Vector and by using our website, you are consenting to Thread & Vector collecting your personal information and using it in accordance with this privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Thread & Vector may collect personal information from you including your name, billing address, delivery address, phone and other contact details, email address, merchandise information, and method of payment, bank card or account details.

Thread & Vector collects personal information in the normal course of providing services to you. These services include:

• Providing information in person or via WhatsApp;

• Processing online purchases and payments;

• Registering an online Thread & Vector account;

• When you submit a Thread & Vector contact form;

• Processing credit/ debit card purchases;

• Purchases and arranging product holds;

• Using Thread & Vector social media;

• Entering Thread & Vector competitions;

• Using of social media pages and log-in (which may be hosted by third parties);

• Processing refunds and exchanges; and

• Signing up to receive Thread & Vector email marketing communication

• Thread & Vector may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.

WHAT DO WE DO WITH YOUR INFORMATION?

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We collect personal information as detailed above, which we may later use to customise our services, to provide relevant consumer information and to provide marketing and re-marketing communications across Love Nature.

In most circumstances personal information will be collected directly from you.

Thread & Vector may use your personal information to keep you up to date with Thread & Vector product ranges, specials, promotions and offers that you may be interested in including for direct marketing. Specifically, you authorise Thread & Vector to contact you regarding your purchase and use of our online platform.

Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details at our online store.

The majority of personal information collected is stored within South Africa, however several third parties that we contract with may host this data in a cloud based system or in America.

Thread & Vector does not sell or trade any personal information collected. However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:

• Banking institutions and payment gateways e.g. Paypal, Yoco, FNB, SnapScan, Zapper etc.

• Third party courier and fulfilment services e.g. The Courier Guy, Triangle Couriers, DHL

• Service providers 

• IT services, mailing services, remarketing platforms, data analysis;

• Companies assisting Thread & Vector with marketing and competitions;

• Regulatory authorities;

• Professional advisors; and

• Any other third party required by law.

Where we share your information, Thread & Vector will ensure that these third parties protect your privacy in accordance with POPI.

Thread & Vector has taken every precaution to ensure these related corporations and service providers, contractors who help us provide services, and trading partners comply with the POPI Act.

EMAIL COMMUNICATIONS AND MARKETING

Email marketing (if applicable): With your permission, we may send you emails about Thread & Vector, new products and other updates.

If you have registered to receive email marketing communications from Thread & Vector we reserve the right to contact you in regards to Thread & Vector. You can opt-out of receiving email marketing communications at any time. To unsubscribe, click to unsubscribe from the bottom of any of our email marketing communications.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at jess@threadandvector.com

Our store is hosted on Google Sites. 

Your data is stored through Google Sites data storage, databases and the general Google Sites application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read:

• Google Privacy & Terms https://policies.google.com/terms?hl=en-GB&client_theme=dark or

• Google Transparency Center https://transparency.google/intl/en/our-policies/product-terms/google-sites/ 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

THIRD PARTY LINKS

When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Love Nature is not responsible for the actions of any third-party web sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by us.

Transfers of Personal Information outside of South Africa

Your data may be transferred to, stored at, and processed at a destination outside of South Africa by our service providers (e.g. Apple iCloud and WhatsApp). By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with applicable legislation or other relevant and appropriate laws.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

Our website uses "cookies" - small data files that are stored on your browser and computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies. For more on how Google uses cookies see: https://policies.google.com/technologies/cookies?hl=en-US

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

YOUR DATA RIGHTS

The data protection laws give you certain rights in relation to the data we hold on you. These are:

• the right to be notified. This means that we must tell you how we use your Personal Information, and this is the purpose of this Privacy Notice;

• the right of access. You have the right to access the Personal Information that we hold on you. To do so, you should make a subject access request;

• the right for any inaccuracies to be corrected. If any Personal Information that we hold about you is incomplete or inaccurate, you are able to require us to correct it;

• the right to have information deleted. If you would like us to stop processing your Personal Information, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it;

• the right to restrict the processing of the Personal Information. For example, if you believe the Personal Information we hold is incorrect, we will stop processing it (whilst still holding it) until we have ensured that it is correct;

• the right to portability. You may transfer the Personal Information that we hold on you for your own purposes;

• the right to object to the inclusion of any information. You have the right to object to the way we use your Personal Information where we are using it for our legitimate interests;

• the right to regulate any automated decision-making and profiling of Personal Information. You have a right not to be subject to automated decision making in way that adversely affects your legal rights

COMPLAINTS

If you have a concern about any aspect of our privacy practices, you can make a complaint. This will be acted upon promptly. To make a complaint, please contact us via one of the methods set above. You undertake to first make a good faith attempt to resolve same with the Practice. If you are not first satisfied with our response to your complaint, you have the right to then lodge a complaint with our supervisory authority, the Information Regulator. You can find details about how to do this on their website: https://www.justice.gov.za/inforeg

QUESTIONS AND CONTACT INFORMATION

The internet is an open medium and we cannot guarantee that any information you send to us by email or via our sites will not be intercepted or tampered with; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to prevent unauthorised access.

If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information, contact our Privacy Compliance Officer at jess@threadandvector.com

You have the right to request a copy of the Personal Information we hold about you. If you would like a copy of some or all of this information you may contact us.

Information Officer:

Jessica Price

jess@threadandvector.com

+27 64 559 2304